Privacy Policy

Effective Date: 14/06/2025

SB Elite Service Group Pty Ltd t/a East West Pest® (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and manage your personal information.

1. What personal information we collect

We may collect the following types of personal information:

  • Your name

  • Address (including billing and service address)

  • Email address

  • Phone number

  • Details of the services we provide to you

  • Any other information you provide to us (such as via web forms, emails, or over the phone)

2. How we collect personal information

We collect personal information in several ways, including:

  • When you provide it directly to us (e.g. through our website, over the phone, via email, or in person)

  • When you fill in forms on our website (such as enquiry forms, service request forms or subscription forms)

  • Through cookies or other technologies when you interact with our website (refer to our Cookie Policy, if applicable)

3. Why we collect personal information

We collect your personal information for purposes including:

  • To provide and manage our services

  • To respond to your enquiries

  • To send you updates, invoices, or service-related communications

  • To improve our website and services

  • To comply with legal obligations

4. Disclosure of personal information

We may disclose your personal information:

  • To third-party service providers (such as IT providers, payment processors, or contractors) who assist us in providing our services

  • Where required by law or authorised by law

  • With your consent

We take reasonable steps to ensure that third parties respect your privacy and comply with the Privacy Act.

5. Security of your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using secure systems and restricting access to authorised personnel.

6. Accessing and correcting your personal information

You may request access to the personal information we hold about you, or request that we correct it if it is inaccurate, incomplete or out-of-date. To do so, please contact us using the details below.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website and will take effect from the date of posting.

9. Contact us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact:

East West Pest
Email: admin@eastwestpest.com.au
Phone: 0423 072 811