Terms of Service

Important Information Concerning Your Pest Management Program

Health and Safety Precautions

Notification: Inform us of any pets, allergies, or health concerns before treatment.
Sensitive Individuals: Those with allergies should stay away for up to 24 hours post-treatment and ensure thorough ventilation.
Emergency Contact: If contact with treated areas leads to health concerns, call the Poisons Information Centre at 13 11 26.
Food Safety: Cover all food items and utensils during treatment.
Pet Safety: Remove pets from the premises during treatment and until treated areas are dry and odour-free.
Avoid Contact: Do not touch treated surfaces until the insecticide has dried, which could take up to 24 hours.
Ventilation: Close all windows and doors during external treatments; keep them closed until odours dissipate (up to 24 hours).
Protective Gear: Wear overalls, gloves, and a respirator when accessing treated roof voids or subfloor areas. Clean or dispose of gear immediately after use.
Follow Instructions: Adhere to any verbal instructions provided by our technicians.
Water Tanks: Notify us about any water tanks. No treatment will be conducted around unsealed tanks.

Payment Terms, Cancellations and Free Service Period

Program Adjustments: Changes to the structure, property, environment, access conditions, hygiene conditions, or pest pressure may require modification of the pest management program.
Payment: Full payment is due at the start of service unless otherwise arranged in writing.
Cancellations and Rescheduling: To ensure we can fairly compensate our technicians and contractors for their time, travel, scheduling commitments, and any lost income, the following fees apply:
- Where an appointment is cancelled or rescheduled within 24 hours of the scheduled appointment time, a $125 call-out fee will apply.
- Where an appointment is cancelled or rescheduled within 2 hours of the scheduled appointment time, the applicable fee will be the higher of $125 or 80% of the total job value.
These fees may be charged at our discretion and must be paid before any further appointment is scheduled.
Access to Property: The client is responsible for ensuring safe, clear, and reasonable access to the treatment areas at the scheduled appointment time. If our technician or contractor cannot complete the service due to lack of access, unsafe conditions, locked gates, unattended premises, or other issues outside our control, the cancellation and rescheduling fees above may apply.
Free Service Period: Conditions for free services are void if payments are not made promptly.
Remedial Treatments: Remedial treatments may be provided at no cost during the free service period if we are notified immediately of pest activity. Remedial treatments apply only to the affected areas and only to pests specified in the original proposal.
No Liability for Damage: We are not responsible for damages from past, current, or future pest activity.
Scope of Treatment: The program covers only the pests specified in the proposal.

Treatment Details and Liability

Approved Products: We use only products approved by relevant Australian authorities.
No Liability for Property Damage: Not liable for staining or damage to property from treatments.
Concrete Work: No liability for damage to concealed services during concrete drilling or cutting. Clear plans should be provided to avoid damage.
Ineffective Treatment: Program may be ineffective if recommended hygiene and structural changes are not implemented.

Termites and Timber Pests

Exclusions: The program does not cover termite or timber pest treatments.
Recommendations: We advise regular timber pest inspections in accordance with Australian Standards (AS3660.2-2000). Visual termite inspections can be arranged upon request.